--- title: "Complaints Procedure" url: "https://stmartinsschoolderby.co.uk/parents/complaints-procedure" school: "St Martins School" --- # Complaints Procedure If any parent or carer wishes to make a complaint against the school please follow these guidelines in our policy. At St Martins School, we undertake to provide a friendly and safe environment in which pupils will be helped to achieve their potential, both academically and socially. We recognise that sometimes things can go wrong and parents, carers and members of the public may need to make a complaint or raise concerns they have with the school. This policy tells you what to do if this happen - the policy is available on our [policies page](https://www.stmartinsschoolderby.co.uk/our-school/policies). Also, if you would like to pay a compliment to St Martins, please view our [policies page](https://www.stmartinsschoolderby.co.uk/our-school/policies). ### Parents - [After School Clubs](https://stmartinsschoolderby.co.uk/parents/after-school-clubs) - [Complaints Procedure](https://stmartinsschoolderby.co.uk/parents/complaints-procedure) - [Evidence for Learning](https://stmartinsschoolderby.co.uk/parents/evidence-for-learning) - [Family Support](https://stmartinsschoolderby.co.uk/parents/family-support) - [Home / School Transport](https://stmartinsschoolderby.co.uk/parents/home-school-transport) - [Letters and Newsletters](https://stmartinsschoolderby.co.uk/parents/letters-and-newsletters) - [Next Steps – Post-16](https://stmartinsschoolderby.co.uk/parents/next-steps-post-16) - [Operation Encompass](https://stmartinsschoolderby.co.uk/parents/operation-encompass) - [PTA](https://stmartinsschoolderby.co.uk/parents/pta) - [Prospective New Parents](https://stmartinsschoolderby.co.uk/parents/prospective-new-parents) - [School Health – Vaccines](https://stmartinsschoolderby.co.uk/parents/school-health-vaccines) - [School Information](https://stmartinsschoolderby.co.uk/parents/school-information) - [School Meals](https://stmartinsschoolderby.co.uk/parents/school-meals) - [Term Dates](https://stmartinsschoolderby.co.uk/termdates) - [Uniform and PE Kit](https://stmartinsschoolderby.co.uk/parents/uniform-and-pe-kit) - [Wellbeing](https://stmartinsschoolderby.co.uk/parents/wellbeing) - [Arbor App](https://stmartinsschoolderby.co.uk/parents/arbor-app) ![St Martins School](https://files.schudio.com/st-martins-school/images/logo/St_Martins_White.png) #### St Martins School The Derwent Campus Bracknell Drive Alvaston Derby DE24 0BT 01332 571151 #### Our School - [Welcome](https://stmartinsschoolderby.co.uk/our-school/headteacher-s-message) - [Outcomes](https://stmartinsschoolderby.co.uk/our-school/outcomes) - [Term Dates](https://stmartinsschoolderby.co.uk/termdates) - [Latest Updates](https://stmartinsschoolderby.co.uk/parents/letters-and-newsletters) - [Calendar](https://stmartinsschoolderby.co.uk/calendar) #### Governance - [Academy Council](https://stmartinsschoolderby.co.uk/academy-council/about-the-academy-council) - [Shaw Education Trust Information](https://www.shaw-education.org.uk/) #### Social Media - [Facebook](https://en-gb.facebook.com/StMartinsSchoolDerby/) - [X](https://twitter.com/stmartinsderby) © Copyright 2022–2026 St Martins School School & Trust Websites by [ ![Schudio logo](https://stmartinsschoolderby.co.uk/img/logo/light.png) ](https://www.schudio.com/)